Situation: The client tries to install Adobe Pro X, but he can’t. It keeps popup saying he doesn’t have a permission or can’t access Adobe folder.
Troubleshooting: 1. Install the Adobe by checking Run as admin.
2. Set the entire Adobe preferences folder with full permissions in
- Mac OS: [drive]/Users/[user_name]/Library/Preferences/Adobe/
- Windows: [drive]Users[user_name]AppDataRoamingAdobe
3. Remove all previous versions of Acrobat or Reader, and then reinstall.
4. Set full permissions on Adobe folder.
5. Login admin account and try it.
6. In our case, since we can’t delete the Adobe folder, we restart the computer, delete Adobe folder. then we can install it.
