Month: October 2019

Situation: The user has a new Pixel 3 phone. The volume for media and phone are very low.

Troubleshooting: We recommend him to try this

Troubleshooting Google phone problem. 

He finds the problem is the screen cover block the speaker.

Situation: The user has a Pixel 3 Google phone. The Pixel Imprint doesn’t work any more.

Troubleshooting: We suggested the user trying this post:

Troubleshooting Google phone problem. 

He finds the problem is he has a stick inside the cover which blocks the imprint sensor.

Step 1: Get the latest version of Android OS

1. Go to Settings > System > System updates.
2. Select Download or Check for update.

Step 2: Remove covers

1. Remove stickers, covers, cases, or anything covering your device.

Step 3: Turn on safe mode

To turn on safe mode, follow these steps.

Step 4: While in safe mode, turn off Bluetooth

1. Go to Settings > Connected devices.
2. Turn off Bluetooth.

Step 5: While in safe mode, make sure the volume is on

1. Go to Settings > Sound.
2. Turn on all 3 sounds settings and make sure to choose max volume.

Step 6: If your volume buttons aren’t working, turn off Switch Access

1. Go to Settings > Accessibility > Switch access.
2. Turn off Switch access.

Step 7: Reset to factory settings – Set it up as a new user. After the reset, select “Don’t copy” to situate your device with no restored files before testing the phone.