Situation: The client uses Chargepont and Tesla SAE J1772 adapter to charge his Model Y. After the charging, he can’t take Tesla Charging adopter out because the Unlock Charger button broken and the Tesla shows red.
Resolution 1: use ChargPoint app to unlock.
- In app, stop charging.
- app UI will update with Unlock Charger button. Tap on that and car will unlock the charger socket
- Pull both adapter and ChargePoint cable out at the same time. Car will close the flag once the adapter is out.
- disconnect ChargePoint plug from adapter and put it back in the pedestal
Resolution 2: Stop charging using Tesla app.
