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Android Phone's not detected via USB on Computer - Resolution with screenshots

Case 1: It is the USBB cable. Try a different cable.

Case 2: It could be the computers. I can connect the same cable to a computer at home but office. Our iT guy said they setup group policy to disable all external plug-in.

Case 3: If the USB cable is not the ne comes with phone, it could be the cable is only for charging.

Case 4: I fix the problem by downloading the correct drivers from Motorola.

Case 5: If you try clean boot on the computer and the USB connection works, it is 3dr party software. For how to do clean boot, please refer to this page.

Windows general

How to run Windows OS with a clean boot · How to Run Windows Safe Mode with
Networking · How to setup DHCP for IP Phone · How to setup and use Wake ...

www.howtonetworking.com/Windows/windowsgeneral.htm


 

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